SHIPPING

We offer free ground shipping via FedEx on all orders going to any destination in the contiguous United States. Please allow 3-8 business days for arrival. Orders are shipped from Miami, Florida 

2-Day Shipping: We also offer expedited orders via Fedex 2-Day delivery for $25. Please note order processing time still applies to the order. 

Overnight Shipping: Overnight shipping is available for $35 for Standard Overnight shipping via FedEx. Please note order processing time still applies to the order.

Hawaii and Alaska: We ship to Hawaii and Alaska via FedEx 2-Day delivery for $15.* All orders will be processed 1 – 2 business days after purchased. Please note that we do not ship to PO Boxes. Further, we currently do not ship to Guam and the US Virgin Islands. 

If an order contains an item with a delayed ship date, the entire order will ship together. We are not responsible for delays due to weather.

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at eshop@tentroya.com to see if a modification can be made.

EXCHANGES

Try from the comfort of your home. We will collect from your home, work or an alternative address. Exchanges are free. Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.

RETURNS

Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply send a return request to eshop@tentroya.com within 14 days of delivery.

CARE

To preserve the appearance and nobility of our products we advise that they be treated delicately avoiding contact with any type of liquid or chemical or exposure to humid or very hot temperatures, or surfaces that may damage or stain. Bear in mind that leathers can fade when rubbed.

For proper maintenance we recommend the application of a leather protector and / or cleaning with a professional and / or the application of appropriate special products.

Avoid contact of spry with alcohol, scratches, or liquid chemicals, as these atrophy our products.

QUALITY

We create our products by hand and raw materials in our own workshop with selected leathers of the best quality in Argentina.

If there is a damage, we are happy to help you. Please email pictures, a brief description of the damage, the order number and your shipping information to eshop@tentroya.com

We will follow-up with next steps as soon as possible. We will determine the best resolution and may ask to see a product in person before making a decision. Please note that we are not responsible for normal wear and tear, such as staining or dye fading.

We accept returns within 14 days of delivery. The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging. Please note, sale items cannot be returned or exchanged.

Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed. You will receive your refund in the original form of payment.

If you’d like to return your item for a store credit, we cover all the return shipping costs. If you prefer to send your item back to us for a full refund, the costs associated with the return are the responsibility of the customer.

WARRANTY

In the event that any of our products need repair, we offer you a 6-month warranty from the date of purchase.

Please email pictures, a brief description of the damage, the order number and your shipping information to eshop@tentroya.com

PRODUCTS

We make limited-edition products, their immediate replacement may not be viable. If any of our products are not listed in our e-shop or are displayed as out of stock, it means that it is out of stock.

The calibration of each monitor and / or screen is different and we cannot guarantee that you will. visualize colors with complete accuracy.

The patterned leathers may not be as the reference in the photo is, since they are made by hand, it is possible that there is an overlap of prints.